1. Introduction
This Privacy Policy outlines how The Brain Injury Group Qld. (“We,” “Our,” or “Us”) collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth.) and the Information Privacy Act 2009 (QLD). By using our website and services, you consent to the terms of this Privacy Policy.
2. Collection of Personal Information
We collect personal information that is necessary for us to provide our services effectively. This may include:
- Name, contact details (email, phone number, address).
- Payment information for workshop bookings.
- Medical or accessibility requirements (optional, to support workshop participation).
- Feedback or survey responses.
We only collect personal information directly from you unless it is unreasonable or impractical to do so.
3. Use of Personal Information
Your personal information is used for the following purposes:
- To process and confirm workshop bookings.
- To communicate important updates regarding workshops or services.
- To customise and improve our services based on feedback.
- To meet any legal or regulatory requirements.
We will not use your personal information for marketing purposes without your explicit consent.
4. Disclosure of Personal Information
We do not share your personal information with third parties except in the following circumstances:
- To comply with legal obligations or enforce our rights.
- To service providers who assist us in delivering our services (e.g., payment processors), subject to confidentiality agreements.
- In emergencies where it is necessary to protect your health or safety.
5. Storage and Security of Personal Information
We are committed to safeguarding your personal information. Measures we take include:
- Secure electronic storage systems with restricted access.
- Encryption of sensitive data during transmission (e.g., payment information).
- Regular reviews of our data protection policies and procedures.
If personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
6. Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections if you believe the information is inaccurate, incomplete, or outdated.
To make such a request, please contact us at emma.thebrainhub@gmail.com. We may require verification of your identity before proceeding.
7. Cookies and Website Analytics
Our website uses cookies to enhance your user experience and collect anonymised data about website traffic. You can manage or disable cookies in your browser settings.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.
9. Complaints and Enquiries
If you have concerns about how your personal information is handled or wish to lodge a complaint, please contact us at:
The Brain Injury Group Qld.
emma.thebrainhub@gmail.com
We will acknowledge and respond to your complaint promptly, aiming to resolve it within 30 days.
10. Updates to this Policy
This Privacy Policy may be updated periodically to reflect changes in legislation or our practices. The most recent version will always be available on our website.
11. Contact UsIf you have any questions regarding this Privacy Policy, please contact us at emma.thebrainhub@gmail.com.
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